DISTANT FAMILIES • ADULT CHILDREN & FAMILY CAREGIVERS
A forgotten password, a disconnected printer, a confusing French administrative letter, or the sudden fear of clicking a fraudulent SMS... When you live in another city or abroad, you can't always travel to troubleshoot their devices. As a French State-certified Digital Mediator & Inclusion Specialist (holding the French State professional title Responsable d'Espace de Médiation Numérique, REMN) fluent in both English and French, I step in remotely with patience, active listening, and care to protect and assist your parents just as you would yourself.
🤝 100% Remote in English or French (Phone, Video & Secure Screen Sharing) • No travel fees anywhere in France
RELIEVING DIGITAL STRESS FOR FAMILIES
Trying to troubleshoot a parent's computer over the phone without seeing their screen often ends in shared frustration. Here are the three situations where my support makes all the difference:
Fake Chronopost parcel alerts, threatening emails claiming to be from Ameli or French Taxes, or callers posing as bank advisors... Your parents worry about being hacked or hesitate before every click. The direct SOS Scam Hotline lets them verify any suspicious message with me before acting.
Explaining over the phone where to click (“top left”, “no, the little gear icon”) quickly turns into a stressful guessing game. Thanks to secure 2-click screen sharing, I see their screen directly and resolve the issue right before their eyes while explaining each step calmly.
Do you live in the UK, the US, Paris, or another region while your parents live in France? You can't hop on a plane or drive four hours just to reconnect an email box or download an Ameli statement. Your parents get immediate, caring help without waiting for your next visit.
SIMPLE & SECURE METHOD
No prior technical skill is required on their part:
Your parent calls me on my direct line (or you schedule a convenient time). I listen calmly in English or French as they explain their issue in their own words.
Using the Quick Assist tool already built into Windows (or RustDesk on Mac), your parent grants temporary access via a one-time code. They see my mouse move and stay in control at all times.
I fix the problem live while explaining what happened in plain language. No jargon: the goal is for your parent to feel comfortable and confident.
If you wish — and with your parent's prior consent — I send you a brief summary message confirming that the issue is resolved and that your parent is reassured.
I will NEVER call your parent unsolicited to ask for remote access to their computer or request a payment. It is always your parent or you who initiates contact.
PEACE OF MIND FOR YOUR PARENT IN FRANCE
Clear, transparent rates in Euros, which you can easily subscribe to online on behalf of your parent:
Priority anti-scam hotline and 1 hour of dedicated support each month.
€25 / monthComplete peace of mind all year long with Save €50 compared to monthly payments.
€250 / yearNet prices in Euros — VAT not applicable, article 293 B of the French General Tax Code (CGI). A subscription may be purchased by an adult child or relative for the benefit of their parent. See the Terms & Conditions of Sale (CGV, French version).
FREQUENTLY ASKED QUESTIONS
Yes, absolutely. I always start with a simple, reassuring phone call in English or French. The support tool (Quick Assist) is already pre-installed on Windows PCs. They only need to click “Open” and read me a 6-digit code. If they need help finding it, I guide them gently step by step.
Yes, that is the most common situation! You can pay securely online by credit or debit card via Stripe. During checkout or by email, simply share your parent's first name and phone number so I can welcome them when they call.
Strict, contractually guaranteed protection. In accordance with my contractual commitments (Article 13 of the CGV) and the Digital Advisor Code of Ethics (REMN), complete privacy is guaranteed. Whenever a sensitive password or banking code is required, I ask your parent to type it themselves without me ever viewing or storing it.
I am available Monday through Saturday from 10am to 7pm (French time) by appointment for monthly sessions, and directly during the day on the SOS Hotline in case of a suspicious message or immediate doubt.
Want to chat first with no obligation? Call me directly in English or French to tell me about your parent's situation, or send me a message online.
