BILINGUAL TECH SUPPORT • FRENCH ONLINE ADMIN & AI COACHING — 100% REMOTE
Struggling with French online admin or everyday tech? One-on-One Video Support & Secure Screen Sharing in Plain English Based in Haute-Garonne • Available Anywhere in France
Without leaving the comfort of your home, I guide you by phone and shared screen to untangle French administrative portals, resolve device issues, and help you feel completely confident online.
🤝From the comfort of homeBy phone, video call, or screen share in 2 clicks.
💡Plain English guidanceNo confusing tech or bureaucratic jargon, at your pace.
🎓State-Certified & TosaOfficial French State Title (REMN) & Advanced Tosa DigComp.
🔐100% Secure connectionTemporary one-time access before your eyes, strict privacy.
PRACTICAL SOLUTIONS WITHOUT LEAVING HOME
Does French bureaucracy or technology feel overwhelming?
You don't need to be a computer expert or fluent in administrative French. By phone and secure screen sharing, I look at your issue with you live on your screen, just as if I were sitting right next to you.
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Computers & Software
Get confident with Windows or Mac in English, clean up a slow computer, configure your Wi-Fi printer/scanner, or organize your files remotely.
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Smartphones & Tablets
Use your iPhone or Android comfortably, configure dual SIM cards, free up full storage memory, and transfer or back up your photos.
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Healthcare & Daily Life
Manage your Ameli account and Carte Vitale, book medical appointments on Doctolib, and handle everyday French utilities smoothly.
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French Online Administration
Live step-by-step guidance on official portals: FranceConnect (the government's single sign-on), Impôts (tax returns & Form 3916), France Titres, formerly ANTS (driver's licenses & ID), ANEF (residence permits) and CAF.
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Security & SOS Scam Check
Verify suspicious French SMS or emails (fake ANTAI fines, fake Ameli or parcel alerts) before clicking, and secure your accounts.
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AI Coaching & Translation
Master ChatGPT, Gemini, Claude, or DeepL via video: translate complex French letters and draft formal administrative replies in seconds.
MY PHILOSOPHY
I don't just do it for you.
I show you how, live on your screen.
Through phone-guided screen sharing in plain English, you see every step in real time, practice at your own pace, and gain lasting independence in France.
Listen→Explain in English→Show on Screen→Practice Together→Gain Autonomy
HOW DOES REMOTE SUPPORT WORK?
Simple, stress-free assistance in 4 easy steps
Even if you are a complete beginner, I guide you over the phone from the very first second to establish the connection in two clicks.
01
Call me at +33 7 68 07 56 56
You tell me in English about the issue you are facing or the French procedure you need to complete, completely stress-free.
02
Secure connection in 2 clicks
Using Windows' built-in Quick Assist tool, RustDesk, or video call (Zoom / WhatsApp), you allow me to view your screen via a one-time code.
03
I guide you live step by step
You watch my mouse move on your screen as I guide you over the phone. You remain in full control at every moment.
04
Problem solved & confidence gained
The moment you hang up, remote access closes automatically. You keep clear notes of the steps completed.
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TRUST & SECURITY CHARTER
Golden Rule of Security: Zero Cold-Calling
I will NEVER call you unsolicited to ask for access to your computer or request a payment.
It is ALWAYS you who reaches out to me when you need assistance.
🚫No unsolicited calls: beware of fake technicians calling about a supposed virus. I never make unscheduled calls.
🔑Access under your full control: you alone authorize the session via a temporary single-use code, and you keep control of your mouse at all times.
⚡Instant disconnection: as soon as the session ends and the call finishes, the connection is permanently closed.
🔒FranceConnect Protection & No Passwords Stored: as an independent professional, I never ask for your private passwords (Impôts, Ameli, bank, or FranceConnect). I guide you verbally on screen while you type your own credentials privately.
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Windows PC: Built-in Quick Assist tool (nothing to download) or RustDesk.
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Mac (Apple): Secure remote guidance via RustDesk with your temporary approval.
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Smartphones & Tablets: Step-by-step guidance by phone, video call, or screen share (iPhone, iPad & Android).
REMOTE TECH SUPPORT, FRENCH ADMIN & VIDEO COACHING
Tailored assistance for every situation in France
Everyone's situation is unique. I start from your exact need, your comfort level, and your own devices — directly from home.
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French Online Administration
Live step-by-step guidance on official portals: FranceConnect (the government's single sign-on), Impôts (tax returns & foreign accounts Form 3916), France Titres, formerly ANTS (driver's licenses, ID, vehicle registration), ANEF (residence permits) and CAF (family & housing benefits).
Remote troubleshooting on Windows or Mac, Wi-Fi printer and scanner setup, French fiber box configuration (Orange, Free, SFR), folder organization, and safe system cleanup.
Step-by-step video guidance on iPhone, iPad, or Android, dual-SIM setup (French + UK/US numbers), sorting and backing up your photos to the computer or cloud to free up storage.
Creating reliable passwords, securing online banking and purchases, and live verification of suspicious French SMS or emails (fake ANTAI fines, Ameli, or customs phishing).
Effortless email management (attachments, folders, spam filtering), smooth video calls with family abroad (WhatsApp, FaceTime, Zoom), and practical Word, Excel, and PDF skills.
One-on-one coaching on ChatGPT, Gemini, Claude, and DeepL: instantly translate official French letters, draft polite formal correspondence in French, and save hours every week.
Private video lessons to master Artificial Intelligence, office software, or build certified digital proficiency (DigComp / Tosa standard).
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Freelancers, Gîtes & Small Businesses
Practical AI workflows, digital administrative support for micro-entrepreneurs in France, and tailored one-on-one tech coaching.
🤝 PEACE OF MIND FOR EXPATS & FAMILIES
Tired of stressing over French administrative letters or scam SMS?
Never feel alone facing confusing online portals or suspicious messages again. Discover my "Digital Peace of Mind" plan offering 1 hour of dedicated support every month plus a direct priority helpline to verify any doubtful SMS or email before you click.
⏱️Time billing unit: single sessions are billed by the hour (€19/h, any hour started is due in full). Agreed extra time is billed in 15-minute increments (€4.75 per quarter-hour).
📅Monthly vs. Annual hours: in the Monthly plan (€25/mo), the 1-hour credit is used within the current month. In the Annual package (€250/yr), your 12-hour credit can be used flexibly at your own pace across all 12 months.
🤝Free rescheduling or cancellation: you may reschedule or cancel any booked appointment free of charge up to 24 hours before the scheduled time.
🚗Home visits & travel fees: home visits include free travel within a 15 km radius of Cazères. Beyond 15 km, a flat travel fee applies (+€10 from 15 to 25 km, +€20 from 25 to 35 km) — while remote support has no travel fees anywhere in France.
Net prices in Euros — VAT not applicable, article 293 B of the French General Tax Code (CGI). Any booking or subscription implies acceptance of the Terms & Conditions of Sale (CGV, French version).
ABOUT ME
Hello, I'm Arnaud.
Digital Mediator & Inclusion Specialist • French State-Certified & Advanced Tosa DigComp
Living in France is a wonderful experience, but navigating French online administration and everyday technology should never be a source of stress or isolation, and a language barrier shouldn't make it harder.
Holder of the French State professional title Responsable d'Espace de Médiation Numérique (REMN, a Level 5 state qualification issued by the French Ministry of Labor and registered with the RNCP), the Advanced Tosa DigComp certification, and a university background in humanities, my mission is to break down digital and bureaucratic complexity into clear, manageable steps.
My work fully aligns with the ethical standards of France Numérique Ensemble: making digital tools understandable, accessible, and safe for everyone, with strict confidentiality and genuine kindness.
Based in Mondavezan in the Comminges area south of Toulouse (where I have led community digital workshops in Cazères, Martres-Tolosane, and Le Fousseret), I offer 100% remote support anywhere in France, as well as home visits within 15 km of Cazères and in-person appointments at L'Éphémère (25 boulevard du Nord) in Martres-Tolosane.
No jargon and never any judgment: equipped with studio-quality audio and video gear, I provide calm, clear, and reassuring guidance in English so you can enjoy complete independence.
Listen•Explain•Show Live•Empower
📰 As Seen in the Local Press (Haute-Garonne & Ariège)From my professional immersion (2024) to my community digital workshops (2025)
To match your comfort and location in France, choose from 3 simple ways to work together:
⭐ MOST POPULAR • NO TRAVEL FEES
💻 100% Remotely
Anywhere in France. By phone, video call, and secure screen sharing. Ideal for getting unstuck quickly from Dordogne, Brittany, Provence, Paris, Normandy, or Occitanie.
🚗 LOCAL COMMINGES AREA
🏠 At Your Home
I come directly to your home within a 15 km radius of Cazères (free travel included), and up to 35 km with a clear flat travel fee (+€10 / +€20), for hands-on help right by your side.
📍 IN-PERSON BY APPOINTMENT
📍 In Martres-Tolosane
If you prefer an in-person meeting outside your home, I also welcome you by appointment at the L'Éphémère community space at 25 boulevard du Nord in Martres-Tolosane.
LOCAL ROOTS & NATIONWIDE REACH
Based in Haute-Garonne, by your side across France
📍 Cazères📍 Martres-Tolosane📍 Carbonne📍 Le Fousseret📍 Aurignac📍 Salies-du-Salat🌐 All of France via Video
💻 Fast remote support anywhere in France (no travel fees)•🚗 Free travel within 15 km of Cazères•📍 L'Éphémère (25 bd du Nord, Martres-Tolosane)
🛡️ Tools used: Windows Quick Assist (already built into your PC), RustDesk, Zoom, or WhatsApp Video. 🕒 Support hours: Monday to Saturday, 10:00 am to 7:00 pm.
💻Digital Mediator based in Mondavezan / Cazères (31220) Fast remote support across all of France • Home visits within 15 km of Cazères
Map provided by Google Maps. Loading it shares your IP address with Google. Open in Google Maps ↗
Local Coverage: view the 60+ towns sorted by distance zone (free travel up to 15 km, fixed tiers beyond, and remote across France)Free travel within 15 km of Cazères • Clear fixed tiers beyond (+€10 / +€20) • Or fast remote support anywhere in France (no travel fees)
🚗 Transparent distance zones calculated from Cazères-sur-Garonne:
For complete clarity with no surprises, every local municipality is assigned to its exact road-distance tier:
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Zone 1: Local radius up to 15 km
Free home travel included
Direct in-person support at your home with no travel fees, or by appointment at L'Éphémère (25 bd du Nord) in Martres-Tolosane:
Fast remote support via phone, video call, and secure screen sharing (no travel fees). In-person visits beyond 35 km available upon prior custom quote:
Kindness, patience, and attentive listening are at the heart of every session. Read the authentic reviews posted on my official Google Business Profile (translated from French).
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Google Review
"I highly recommend Arnaud, who helped me tremendously with my online administrative procedures. Thanks to his patience, attentive listening, kindness, and valuable advice, I was able to move forward with complete peace of mind and gain real independence.
He is skilled, genuinely caring, and always ready to help. High-quality support that I recommend without hesitation!"
⭐⭐⭐⭐⭐
Google Review
"Great experience — I progressed very quickly! I was worried it might be too complicated for me since I'm not very tech-savvy, but this gentleman immediately puts you at ease. Now I handle my computer quite well and actually enjoy using it after almost giving up. Many thanks to Arnaud..."
⭐⭐⭐⭐⭐
Google Review
"Arnaud helped me better understand and work much more efficiently across several software programs — using simple words and a refreshing approach. I highly recommend him."
⭐⭐⭐⭐⭐
Google Review
"I strongly recommend Arnaud — he helped me enormously with my computer-related issues. Thanks to him, I can now complete all my daily tasks without any difficulty."
Never tried remote screen sharing before, or worried about the language barrier? Here are answers to the most common questions so you can get started with total peace of mind.
My French is very basic. Will this be a problem for administrative procedures?
Not at all — I conduct the entire session in clear, comfortable English. I translate the administrative French terminology on screen in real time so you understand every single box on FranceConnect, Impôts (taxes), Ameli (health insurance), ANTS (driver's license & vehicle registration), or ANEF (residence permits).
How does remote screen sharing work if I'm not tech-savvy?
It is remarkably simple, and I guide you over the phone from the very first second. On a Windows computer, the Quick Assist tool is already built in: you simply press two keys that I tell you over the phone and enter a 6-digit code. Within seconds, I can see your screen and guide you side by side.
Is remote screen sharing truly safe and confidential?
Yes — the connection is strictly temporary and remains under your full control at all times. No access is possible without your explicit approval and a single-use code generated exclusively for the session. You see everything live on your screen, you can end the session at any moment, and you type your own passwords privately.
Can you help me with French residence permit procedures (ANEF)?
Yes, for technical and digital portal navigation. I guide you in English through the official administration-etrangers-en-france.interieur.gouv.fr (ANEF) website: formatting and uploading your supporting documents, creating your account, understanding portal notifications, and filling in online fields. (Important legal note: As a certified digital mediator, I provide technical and digital navigation support only. I do not provide legal advice, visa eligibility evaluations, or legal representation, which remain the exclusive domain of immigration lawyers and accredited legal aid associations.)
Can you help me submit my annual French Tax Return online?
Yes, step by step. Using secure screen sharing, I help you navigate impots.gouv.fr: finding the right forms (Form 2042, Form 2047 for foreign income, and Form 3916 for foreign bank accounts), understanding what each French heading means, and submitting your declaration smoothly. (Note: As a digital advisor, I assist with technical and administrative navigation; for complex international tax law advice, a chartered accountant or tax lawyer remains your legal advisor.)
Can I subscribe to the "Digital Peace of Mind" plan for an elderly parent living in France?
Absolutely — it is one of my most requested services! If you live in the UK, the US, or elsewhere and want to make sure your parent in France has a patient, English- and French-speaking professional to call whenever they are stuck on their computer or receive a suspicious SMS/email, the Monthly (€25/mo) or Annual (€250/yr) plan gives them 1 hour of monthly support plus priority access to my SOS Scam Check hotline.
Do I have to live in Haute-Garonne to book a session?
No! While in-person home visits cover Cazères and the Comminges area (south of Toulouse), 100% remote sessions are available everywhere in France with no travel fees — whether you live in Dordogne, Charente, Brittany, Normandy, Provence, the Riviera, or Paris.
GET IN TOUCH
Have a question?
Don't stay stuck on your own.
Call me directly, book a free slot in my calendar, or describe what you need in the form below:
ONLINE CALENDAR • RECOMMENDED
Book a Free 15-Minute Diagnostic Call
Pick a convenient day and time directly in my online Cal.com calendar:
Dec. 2025 • Haute-Garonne
Dec. 2025 • Haute-Garonne